Privacy Policy

Last Updated: October 2026 • Hotelio Hospitality Network Private Limited

1. Information We Collect

When you use Hotelio to browse, reserve accommodations, or register as a hotel partner, we collect necessary personal details to process your booking, including:

Contact Information: Full name, mobile phone number, and email address.
Reservation Details: Check-in/check-out dates, guest count, and special requests.
Identification Details: Government-issued ID numbers required for front-desk verification per state tourism guidelines.
Payment Data: Encrypted transaction reference IDs (we do not store raw credit/debit card numbers or CVVs on our servers).

2. How We Use Your Data

We prioritize data privacy and use your collected information strictly for:

Generating and dispatching official booking vouchers via SMS and email.
Coordinating with destination hotels for guaranteed room readiness upon arrival.
Providing 24/7 dedicated customer assistance regarding modifications or cancellations.
Detecting fraudulent booking attempts and maintaining payment integrity.

3. Data Security & Storage

All communication between your browser and our servers is secured using industry-standard 256-bit SSL/TLS encryption. We adhere strictly to data protection guidelines in compliance with Indian information technology regulations.

4. Contact Our Data Protection Officer

If you have any questions regarding your data privacy, account deletion requests, or data rectification, please contact our privacy desk at:

Email: privacy@hotelio.com | Helpline: +91 83548 22499