Help & Customer Care Center

How can we help you today?

Find answers to common booking questions, cancellation guidelines, and stay policies.

Present your Hotelio digital booking confirmation voucher (received via SMS & email) along with a valid government-issued photo ID (Aadhar Card, Passport, Voter ID, or Driving License) at the hotel front desk.

Still need help?

Our support executives are available 24 hours a day to assist you with active stays.

Call +91 83548 22499 Email Support

Key Stay Guidelines

• Standard Check-in: 12:00 PM
• Standard Check-out: 11:00 AM
• Valid photo ID mandatory for all adults
• PAN card not accepted as address proof