Terms & Conditions of Service

Effective: October 2026 • Hotelio Hospitality Network Private Limited

1. Agreement to Terms

By accessing the Hotelio website, mobile platform, or utilizing our reservation booking network, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.

2. Check-in & Guest Identification Rules

Standard check-in time across partner properties is 12:00 PM, and check-out is 11:00 AM unless otherwise noted on the booking voucher.
Every staying adult guest must present an original, government-issued photo identity proof (Aadhar Card, Passport, Driving License, or Voter ID) at check-in. PAN cards are not legally accepted as address proof.
Local couples are welcome at properties tagged 'Couple Friendly' upon displaying valid adult ID proof.

3. Payment, Cancellation & Refund Rules

Bookings made with 'Free Cancellation' can be cancelled without penalty up to 24 hours prior to 12:00 PM on the check-in date.
Non-refundable promotional bookings or late cancellations within 24 hours of check-in may incur a standard one-night retention fee.
Approved refunds will be processed back to the source payment method within 3–5 working banking days.

4. Limitation of Liability

Hotelio acts as a hospitality booking and technology platform connecting independent hotel partners with guests. While we conduct rigorous quality audits, individual on-site property amenities (e.g. lift maintenance, municipal electricity backup) are managed directly by the property host.